Team Performance
Team Performance provides a comprehensive view of how your team is performing across key operational metrics.
Performance dashboard
Navigate to Team Performance in the sidebar to see team-wide analytics:
- Bar chart -- Performance breakdown by metric category
- Pie chart -- Team distribution across performance tiers
- Individual scorecards -- Click through to see each team member's detailed metrics
Metric categories
Team performance is measured across four categories:
| Category | What it measures |
|---|---|
| Tasks | On-time task completion rate |
| Acknowledgements | SOP acknowledgement compliance rate |
| Quality | Adherence to SOP standards |
| Engagement | Participation and activity level |
Each category contributes to an overall performance score.
Performance tiers
Team members are ranked into tiers based on their overall score:
| Tier | Description |
|---|---|
| A | Exceeding expectations across all categories |
| B | Meeting expectations consistently |
| C | Below expectations in one or more areas |
| D | Needs significant improvement |
Individual scorecards
Click on any team member to view their individual performance scorecard:
- Scores for each metric category
- Trend data over time
- Comparison to team averages
- Manager hierarchy (view their reports' performance)
Sorting and filtering
- Sort by name, overall score, or individual metric categories
- Filter by department or role
- View manager hierarchies to see team leads and their direct reports
Using performance data
Performance analytics help you:
- Identify team members who may need additional training or support
- Recognize high performers
- Track the impact of new SOPs on team compliance
- Monitor trends after organizational changes