System Status
If SOPHIE seems slow or something isn't loading, the status page tells you whether it's a known problem affecting everyone. It shows the health of each part of SOPHIE right now, any incidents in progress, and the history of past ones.
The status page is public, at app.hisophie.ai/status. You don't need to sign in, so it works even when you can't get into SOPHIE.
Read the status page
At the top, a banner gives the overall picture:
| Banner | What it means |
|---|---|
| All Systems Operational | Everything is running normally. |
| Partial Outage | Some parts of SOPHIE are having problems. |
| Service Outage | SOPHIE is having serious problems. |
Beside it you'll see when the page was last updated.
Below the banner:
- System Components lists each part of SOPHIE with its current state and a bar showing the last 90 days, from "90 days ago" to "Today". Hover over a day to see what happened.
- Active Incidents lists anything being worked on right now, with its updates.
See past incidents and uptime
Click History & Uptime to open Incident History: past incidents, and Monthly Uptime History for each month, colored by uptime (100%, 95–99.9%, or below 95%).
Click an incident to see its details: which components were Affected and its Incident Timeline, the updates posted from first report to resolution.
Get notified about incidents
Use the buttons at the top right of the status page:
- Email notifications: enter your email address (and your name, if you like) and click Subscribe. You'll get a confirmation email, then an email whenever an incident is published or updated. Every email has a link to unsubscribe.
- Webhook notifications: for practices with their own IT tools. Enter a web address to receive a notification whenever an incident is published or updated, with an optional label and secret.
- RSS feed: follow incidents in any feed reader.
Good to know
- Nothing on the status page? If SOPHIE is misbehaving for you but the status page says everything is operational, it may be something specific to your account or browser. Send a support request with the details.
- Can't sign in? Check the status page first. If SOPHIE is up, see Signing in, or email support@hisophie.ai.