Billing
Your practice has one bill, however many locations and people it has. Most of the time you won't need to think about it. This page covers what to do when a payment doesn't go through and where to find your payment details.
For questions about your plan, pricing or invoices, send a support request with the Billing category. See Support requests.
If a payment fails
If SOPHIE can't charge your card, a banner appears across the top of the app saying We couldn't charge your card (or Your trial has ended, if it happened at the end of a trial), with a button to Update payment. Click it and add or update your payment method.
The banner tells you whether access is about to be paused. Updating your payment method promptly keeps everyone working without interruption.
If your workspace is paused
If payment still hasn't gone through, the workspace is paused and everyone sees an Access paused page instead of the app. Your data and settings are kept exactly as they were.
- Click Add payment method.
- Enter your card details and save.
Access comes back once the payment method is in place. If you need help, email support@hisophie.ai.
The billing page
The Update payment and Add payment method buttons open the billing page, which has three tabs:
- Plan: your current plan.
- Billing: your payment methods. Add a card with Add payment method; the one marked Default is charged.
- Invoices: your Payment History, with the date, amount and status of each payment and a link to its receipt.
Managing billing needs the Manage billing permission. The practice owner always has it.
Good to know
- Card details are handled by Stripe. SOPHIE's payment provider stores and charges your card; SOPHIE itself never sees the full card number.
- More than one workspace? Each workspace's billing is shown for the workspace you're in. Switch workspaces to see another one's.