Acknowledgements

Acknowledgements are how SOPHIE tracks that your team has read and understood each SOP. When a SOP is published, assigned team members are expected to acknowledge it.

How acknowledgements work

A SOP is published and assigned to specific roles or departments.
Team members with those roles see the SOP in their My Day view.
Each team member reviews the SOP and clicks Acknowledge.
The acknowledgement is recorded with a timestamp.

My Day view

The My Day page is each team member's personal acknowledgement dashboard. It shows:

SOPs that need acknowledgement (new or updated)
Previously acknowledged SOPs
Acknowledgement history with timestamps

Team members can acknowledge SOPs directly from this view or from the SOP detail page.

Tracking acknowledgements

Managers and admins can track acknowledgement status from multiple places:

SOP detail view

The Acknowledgements tab in the SOP sidebar shows:

Which team members have acknowledged
When each acknowledgement was made
Who still needs to acknowledge

Dashboard cards

The Home dashboard includes acknowledgement-related cards:

Acknowledgements Pending -- SOPs waiting for your review
Compliance Risk -- SOPs with low acknowledgement rates
On-Time Rate -- Percentage of acknowledgements completed on schedule

Team performance

The Team Performance analytics view includes acknowledgement rates as a key metric in each team member's scorecard.

Re-acknowledgement

When a published SOP is updated and republished, all previously acknowledged team members are asked to re-acknowledge the updated version. This ensures everyone is working from the latest procedure.